Comments
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Hi @secur_cysec, you can get all the details on the SonicWall University page: You can login using your MySonicWall credentials and find there all the information about our trainings.
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Hi @alijan125 , being unable to ping 192.168.168.168 is expected because you're trying to ping the IP of the X0 interface while being connected to W0 which is the Virtual Interface for Wireless. If you connect to W0 and you want to ping the firewall, you can ping the W0 IP Address which in the case you described it's…
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Hi @JustinRCron, moving the LAN Interface to a different interface should be a straight forward process. To make sure causing major disruptions, you should simply follow these steps: -Backup your configuration (export the EXP Settings file) -Take note of the X0 Settings. -Disconnect the X0 cable and change the X0 interface…
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Hi Larry, I really apologize for your bad experience here - I found the support case you're referring to and I'm making sure this is addressed at the earliest. We will also make sure these situations won't happen again. We do strive to provide the best experience here however it's feedback like yours that will help us…
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Hi @oomphion, I apologies for the bad experience here. I would highly advice, if you haven't done so already, to contact our Tech Support team to investigate further and find out what's causing the issue and if there is a fix already. -Francesco
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@James_H blocking the IPs and flagging them was the best initial approach. Our botnet filter is picking up more IPs overtime and blocking those too however if you're still facing issues with your firewall, please reach out to our Support Team to get further assistance:
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Hi @VanillaXtract, your issue might require more in-depth troubleshooting to review your configuration/network setup and recommend the best configuration changes to make it work. I can see you tried quite a few steps already thus I would recommend to reach out to our support team and get assistance:
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@Praveen I would recommend to open a Support Case to have the Tech Support Team investigate on the issue as there might be some additional tweaks and changes to apply for this:
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Seems like this IP was reported quite a few times as an abuser so I believe it's being used to scan networks through different tools including XMAS attacks. https://www.abuseipdb.com/check/95.214.55.244 Any time an IP like that is noticed, you can report it to our CaptureLabs:…
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Yes, you can simply submit the time spent training on the SonicWall University website.
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I can confirm @Arkwright's comment. We have a way to just change the UI on Gen7 to look similar to Gen6 but there is no way to install a Generation 6 firmware on a Gen7 unit. If the NSA3600 settings are in good conditions (no unsupported actions/imports done in the past), you can use the migration tool. However, if the…
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@Halon5 that should not happen, I've seen that happening due to browser issues but usually clearing cache/cookies or attempting from a different browser it works. If not, there might be some additional errors that are leading to this and in such case please report this to our Support team and we will be happy to assist in…
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@Halon5 and @BWC: thanks for reporting this and apologies for the late response. We've observed this issue and our team worked to resolve it asap. The issue was resolved in the very early hours of Sunday and so far everything seems to be working as expected.
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@Jorabi yes in such case, if it's a problem after setting it up and if you have an active 24x7 Support subscription for your device, then our technical support will be able to look into it. I would advise you call our Support Local Number (you can find it here: https://www.sonicwall.com/support/contact-support/ ) and one…
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@Jorabi yes we do have Support Engineer available during weekends (provided that you have a 24x7 subscription), especially for critical issues. However please note that our Technical Support offers only a "Break&Fix" type of support and cannot assist with full configuration/installation/deployment - for such activities we…